Consumer protection (ANPC)

Handling complaints

In accordance with the legislation in force (GO 21/1992 on consumer protection, GEO 34/2014, Law 363/2007), consumers may submit complaints directly to Clever Clean through the channels provided on the Contact page.

National Authority for Consumer Protection (ANPC)

For complaints that could not be settled amicably, you can contact ANPC:

• Web: anpc.ro
• Online complaints: reclamatii.anpc.ro

Online dispute resolution (ODR)

The European Commission provides a platform for the online resolution of disputes between consumers and traders:

• ec.europa.eu/consumers/odr

Alternative dispute resolution (ADR)

Under GO no. 38/2015 on the alternative resolution of disputes, the consumer may use an ADR entity accredited by the Ministry of Economy.